About Me

With a PhD in Human-Computer Interaction and 6+ years of agency-side commercial experience in qualitative research, I specialize in uncovering the nuance in user interactions, articulating key insights that are both meaningful and actionable.

Via an intermediary agency, I have worked with leading global brands (LEGO Group, Maersk, Booking.com, MasterCard, Velux, Pandora etc.) delivering high-impact qualitative analysis. My expertise spans market research, customer experience and UX studies, thematic analysis and qualitative research methods, ensuring data-driven recommendations that shape user-centered innovation.

Core Competencies

Software engineer, Microsoft

• Qualitative & Mixed-Methods Research
  Expert in thematic analysis, user testing, and atomic research

• Strategic Insights & Reporting
  Translating complex data into clear, actionable business recommendations

• UX & CX Analysis
  Deep understanding of user behavior, interaction patterns, and pain points

• Communication & Mentorship
  Experienced in guiding teams, mentoring researchers, and stakeholder engagement

• Technical Proficiency
  Analysis tools and stats, both qual (Sonar, Morae) and quant (SPSS, Excel) UX wireframing (Figma).

• Contributed to web-based applications, services, or platforms using technologies like ASP.NET, TypeScript, JavaScript, etc.

• Developed applications, tools & software products using languages like C++, C#, Python

• Immersed in Coding Challenges at CipherCraft

• Navigated Development Projects at PulsePoint Startups

• Contributed to Various Tech Ventures

3 different SWE internships

My Work

Drawing new insights from historical studies: a case study from the world of logistics and ocean freight

Learning from diverse stakeholder groups: several studies around selecting construction toys

Portfolio

Picture the scene: you have conducted dozens of studies spanning various industry topics, each of which produced useful findings addressing their targeted research questions, but these now sit dormant on your research platform. Within the hundreds of hours of recorded user sessions, there's likely golden nuggets and new insights to be found, but how do you go about doing this? This is not a very good text, but just serves as a starting point...

• Contributed to web-based applications, services, or platforms using technologies like ASP.NET, TypeScript, JavaScript, etc.

• Developed applications, tools & software products using languages like C++, C#, Python

• Immersed in Coding Challenges at CipherCraft

• Navigated Development Projects at PulsePoint Startups

• Contributed to Various Tech Ventures

Read more 🠆

From creative ideation, through A/B concept testing, to user testing of the masterbrand's website, one key challenge around UX and CX studies is in bringing life to the voice of various different stakeholder groups.

...

Read more 🠆

Suffering from skill issues

Python

C#/C++/C

Javascript

HTML/CSS

Java

React / Next Node Flask / Django

SQL

.NET

MongoDB

PostgreSQL

Redis

AWS/Azure

Lets talk

Whether you’re looking for qualitative insights, strategic research consultation, or simply want to discuss user experience and human-centered design, I’d love to connect.

Reach out via the form, and I’ll get back to you as soon as possible

© 2023 Jonathan Day-Eskesen