About

With a PhD in Human-Computer Interaction and 6+ years of agency-side commercial experience in qualitative research, I specialize in uncovering the nuance in user interactions, articulating key insights that are both meaningful and actionable.

I have worked with leading global brands (LEGO Group, Maersk Logistics, Novozymes, Booking.com, MasterCard among others) delivering high-impact qualitative analysis. My expertise spans customer experience (CX), UX research, and advanced analytical methodologies, ensuring data-driven recommendations that empathise with the voice of the customer and shape user-centered innovation.

Lets talk

Whether you’re looking for qualitative insights, strategic research consultation, or want to discuss my PhD thesis and topic around designing for resilience in HCI, I’d love to connect.

Reach out via the form, and I’ll get back to you shortly

© 2023 Jonathan Day-Eskesen